Golden Retriever Rescue of the Rockies Privacy & Refund Policy

GRRR is committed to the highest standards of integrity in all privacy matters in the use of our website and in all fundraising efforts; including the ethical collection, retention, and use of information on our donors and website visitors.

This Privacy Policy explains why we collect certain information and how we use that information, as well as how we will protect your personal privacy when using our website and engaging with us through our website.

What Information We Collect

Our donation forms require us to collect certain information including your name, email address, phone number, address, as well as your preferences in receiving other communication from us.  If you make an online donation, our forms will also collect your credit card number.  We request and record only the minimum amount of information relevant to the transaction.

If you use our contact form, or apply to be a volunteer, member or adopter, we collect your name, email address, and phone number, along with the other relevant application information.  This information is forwarded to the responsible volunteer or staff member within the organization for purposes of responding to or completing the correspondence.

In the course of using our website, we collect non-personally identifiable information such as IP address, the URL referring you to our site, which pages you visit on our website, what browser you are using and in which city your Internet Service Provider is located, or in which city your company is located if you are accessing our web site from work.  We collect this information solely for the purpose of evaluating the ease of use and effectiveness of our website for our visitors.

How We Use Information About You

If you donate to GRRR or send us correspondence, such as emails or use the contact forms or applications on this website, we may collect such information into a file specific to you for purposes of identifying your preferences in communicating with you or recording the history of your interactions with us.

If we need to complete a request or a donation or to follow up with respect to an inquiry, contact form or application, we may use your email address, phone number or mailing address to contact you.

If you have indicated during correspondence with us that you wish to be added to our email lists, we will store your email address in the appropriate email distribution list. 

Our Disclosure of Your Information

All information that we collect about you or your company is held confidentially within GRRR.

The organization does not exchange, sell, or distribute any personally identifiable information of any kind about you to any other organization or non-profit.  Information on our donors may be given to persons who need such information to perform their assigned duties for the organization.  This includes companies who prepare our mailings, analyze data, troubleshoot website technical issues or other uses related to fulfillment of direct GRRR purposes.

Donations

When you make a donation via our website, we collect only the personal information required to process the transaction including, name, address, credit card number, security information, donation amount, memorial information and/or “acknowledgement” information.

We maintain this information in our secure database and it may be used to contact you regarding further involvement with the organization, unless you have specifically requested that you do not wish to be contacted.  We may use this information to contact you to verify personal information to complete a donation or other related information.

If you make a recurring donation you will be requesting that GRRR process a monthly donation.  After you complete the initial donation, future donations will be processed automatically.   You will receive a receipt in the form of a letter or email for each recurring donation.  You will be able to maintain or change your donation preferences (amounts, frequency, billing information) at any time.  You may cancel your recurring donation at any time.

For more information about our data retention policies or to review your personal information in our database or make corrections, send an email to info@goldenrescue.com or call us at 303 279-2400.

Changes to this Statement

GRRR will occasionally update this Statement of Privacy to reflect company and customer feedback. GRRR encourages you to periodically review this Statement to be informed of how GRRR is protecting your information.

Other Web Sites

Our website contains links to other websites and social media sites.  Please be aware that when you click on one of these links you are leaving the GRRR site and entering another website for which GRRR has no responsibility, and whose privacy policies differ from our policies.  We encourage you to read the privacy statements on all such sites.

Please contact info@goldenrescue.com or call us at 303 279-2400 for inquiries regarding our website or this privacy policy.

Golden Retriever Rescue of the Rockies Merchandise Refund Policy

If you purchase an item of merchandise directly from GRRR that hasn’t met your expectation please contact us at info@goldenrescue.com or call us at 303 279-2400 to get a refund.

Returns and exchanges can also be made at Phoebe’s Place during any event where the merchandise store is open. You can call us at 303 279-2400 or email us at info@goldenrescue.com to confirm hours.

Any questions concerning refunds for adoption fees are governed by the adoption contract.  Any questions can be directed to the adoption coordinator at info@goldenrescue.com or call us at 303 279-2400.